Tenancy Assistance Program (TAP) Case Manager

Woden Community Service (WCS) is a For-Purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including disability, housing and mental health services.

The Mental Health and Tenancy team at WCS is seeking qualified and experienced Case Managers to join the newly established Tenancy Assistance Program (TAP).

TAP provides eviction prevention services in the ACT. Utilising evidence-based models TAP has been designed to provide targeted intervention for people at risk of losing their tenancy. TAP will be provided for participants Monday to Friday, within business hours. The TAP Case Manager supports individuals and families who are at risk of homelessness or facing eviction. The role aims to improve housing stability, address barriers to secure accommodation and ensure tenants are linked to essential services.

Key Responsibilities:

• Provide case management tenancy support to individuals and families experiencing or at risk of homelessness, focusing on referrals and advocacy.
• Develop individualised support plans, in consultation with participants, to address immediate needs and long-term housing stability.
• Mediate with landlords, housing provides and legal services to prevent evictions.
• Assist participants in understanding and navigating the private rental market, social housing options and tenancy rights.
• Provide referrals to appropriate community services such as mental health, financial counselling, employment and legal support.
• Where appropriate, contribute to multi-disciplinary meetings to advocate and support participant’s needs review.
• Build and maintain relationships with housing providers, support agencies, government bodies and community organisations.
• Participate in interagency meetings, forums and workshops to represent the organisation’s interests and advocate for the needs of clients.
• Collaborate with external services to ensure participants receive integrated and comprehensive support.

Our Offer:

• Multiple roles available – Permanent full-time and part-time employment opportunities (30/38 hours per week).
• Salary of WCS 5 $85,398.92 – $87,619.13 p.a. (pro-rata for part time) plus 11.5% Superannuation, depending on qualifications and experience.
• Salary packaging (up to $15,899 per year) plus meal and entertainment cards.
• Paid shutdown leave on standard working days between Christmas and New Year.
• 15 days paid personal leave per annum (pro rata) for full & part-time employees.
• 12 weeks paid parental leave.
• National EAP Service.
• Work in a supportive, dedicated team.
• Professional development and extensive training provided.
• Location: BOWES Place, Phillip and Outreach in the Community.

Experience and Qualifications:

• Relevant qualifications in Social Work, Community Services, or a related field.
• Demonstrated experience working with vulnerable individuals within a community outreach setting.
• Strong understanding of housing options, tenancy rights, mortgagee supports, and homelessness services.
• Excellent communication, advocacy, mediation and negotiating skills.
• Ability to work effectively with a diverse range of stakeholders, including participants, landlords, and service providers, including the ability to build rapport and maintain positive working relationships.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Demonstrated ability to work with limited supervision.

A full Position Description is available outlining the knowledge, skills and experience.

To be eligible for employment, you must also have an ACT Working with Vulnerable People (WWVP) Card, working right in Australia, and be willing to undertake background checks required for the position.

To apply, please submit your current resume and a cover letter outlining how your skills and experience meet the essential requirements of this role. Please visit: https://www.wcs.org.au/job_opportunities/tap-case-manager/

For further information, please contact Leanne Heald, Executive Manager, Mental Health and Community Access at [email protected].

Applications may close early if a suitable candidate is found prior to this date.

For more information about WCS and services that we provide, including Youth & Family, Community Development, Housing and Homelessness, Disability, Mental Health and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.

Supporting Material

Position Description TAP Case Manager